CIH Solutions Ltd

IT Service Management often boils down to a range of disparate software solutions.

At CIHS, we’re integration experts.

We’ll get your software solutions working together seamlessly, and develop strategies to keep everything (and everyone) in line with your business objectives.

The result: Reduced cost, less risk, and better user experience.

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Best Practice

When it comes to ITSM toolsets, preparation is key.

Whether you’re looking to get more from your existing ITSM toolset, or replace it altogether, we have the experience and track record to help you succeed.

We’ll work with you to understand your business objectives, streamline your processes, and configure your toolset to fit seamlessly with your ITSM strategy and procedures.

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In the ITSM world, there’s plenty of software on offer. From full-scale ITSM and asset management solutions to password reset and remote control tools, there’s a lot to take in.

At CIH Solutions, we’ve seen it all.

We offer technical expertise and consultancy on a wide range of solutions. We can help you get the most out of your existing products or recommend new solutions, laying the groundwork in advance based on your organisation’s specific needs.

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IT System Integration

ITSM solutions are great… except when they aren’t.

At CIH Solutions, we’re experts in software integration. We’ll get your software solutions working together seamlessly, and in line with the needs of your business.

We’ll help you maximise your return on investment, and improve user experience at the same time.

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From ITIL and ISO/IEC20000 to ISO27001, at CIH Solutions we have some of the most experienced consultants in the country on board.

Whether you’re aiming for formal certification, or you just want to build and maintain an effective service management system, we can help.

Choose from our fixed price service packages or bespoke consultancy – We’ll tailor our approach to your specific needs.

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“…by working with CIHS we have gained a wealth of knowledge, and more importantly the IT teams now work in a more joined up way.”

– Jan Shoesmith, Head of ITSM, Devon County Council

Service Management Integration

The best ITSM is based on a blend of software and strategy that meets the needs of your business.

If you want to get more from your existing ITSM solution, or you’re considering a replacement, we can help.

We’ll help you fully exploit the capabilities of your chosen ITSM solution, and work with you to develop the strategy and processes necessary to support it.

For more information, see our services page.


ITIL Consultancy

Our ITIL consultants are some of the most experienced in Europe, and our fixed price service packages are tailored specifically to the needs of your organisation.

First, we’ll get to know your business objectives, current position, and where you’d like to be.

From there, we’ll help you implement the ITIL processes relevant to your organisation, and build a more reliable, cost effective, and productive IT service desk.

For more information on how we can help, just get in touch.

ISO/IEC20000 Consultancy

ISO/IEC20000 is the formal standard for ITSM. At CIH Solutions, we know it inside out.

Whether you’re aiming for formal certification or not, working in line with ISO/IEC20000 requirements will ensure your service management system remains efficient, reliable, and productive.

Through our 6-day assessment or more detailed 20-day audit, our experienced consultants will help you become ISO/IEC20000 compliant. The benefits will speak for themselves.

Service Management Integration from CIH Solutions.

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Our consultancy packages let you see the cost and duration upfront

We know nobody likes uncertainty. That’s why we’ve put together our fixed price consultancy packages, offering you a low-risk solution with a transparent outcome.

No more guesswork. Just a clear, demonstrable business case.

For more information, see below.  If you can’t find what you’re looking for, or you’d like to discuss your needs, just get in touch.

Get started with our Fixed Price consultancy packages

ITSM Assessment

  • Redesign inefficient systems & processes
  • Reduce the cost of IT service delivery
  • Align your service with business objectives
  • Enhance user experience
  • Get your ITSM right this time


ITSM Vendor Selection

  • Identify areas of weakness in your service
  • Get your ITSM “house” in order
  • Cut through the industry hype & buzzwords
  • Choose the solution that fits your needs
  • Implement from a position of strength


ISO20000 Audit

  • See at a glance how you compare to best practice
  • Identify the gaps that are holding you back
  • Score quick wins to get the ball rolling
  • Follow our detailed action plan to reach compliance
  • Cut costs, reduce risk, and improve user experience


DataNoVa - CMDB Tool

  • Align your processes, software & strategy
  • Maximise the value of your existing data
  • Enhance Service Management performance
  • Heighten ITSM solution adoption/utilisation
  • Implement best practice & increase transparency


Contact Us

ITIL, ITSM & ISO20000 Consultancy
Service Type
ITIL, ITSM & ISO20000 Consultancy
Provider Name
CIH Solutions Ltd,
United Kingdom
CIHS offer ITSM, ITIL, ISO/IEC20000 consultancy. Enabling IT cost reductions, streamlined processes and great user experiences. We'll help your IT Service Desk run like clockwork, so you can focus on what you do best.

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