The Problem with IT Service Management

The problem with ITSM is that if you’re not careful, it quickly turns into a sprawling mass of defective software solutions, disconnected processes, and disillusioned people.

But it doesn’t have to be that way. IT shouldn’t be a nuisance that drains resources and constantly throws up problems.

All you really want is an IT service that accommodates the needs of your organisation, proactively delivering a high standard of service whilst taking measures to ensure costs are kept within reasonable limits.

You want reliable, productive, and cost-effective IT. That’s not unreasonable, is it?


Better ITSM Through Integration

At CIH Solutions, we’re integration experts.

We’ll help you develop a seamless web of strategy and software that enables your IT service to perform the way it should.

We know ITSM software inside and out. Whether you want to get more from your existing software, or you’re in the market for a new solution, we’ll make sure you get the most out of it.

Not only that, we’ll help you develop the systems and processes that surround your ITSM solution, and enable you to build the IT service your organisation needs.

“…as we tackle the gaps identified by CIHS, we’ll be able to keep adding more value to the student experience.”

– John Wright, CIO, Plymouth University

A Steady Approach to Change

Before we do anything, we’ll listen and learn.

Every organisation is different, and we’ll take the time to understand your particular situation, needs, and challenges before we start making recommendations.

Lasting ITSM and ITIL strategy results take time, so we’ll identify both the short and long-term actions you’ll need to take in order to build a stronger, more reliable, and more sustainable IT service.

“Even if CIHS had not been recommended to me, I would have chosen them anyway…”

– Simon Sheldon, Director of Operations, Gleeds.

Low Risk, High Reward

Vitally, we have the track record to back up our claims. Over the past decade we’ve worked with a huge variety of organisations, both large and small, all over the world.

Our fixed price consultancy packages enable our clients to see exactly what they’ll get, how long it will take, and how much they’ll be investing right off the bat. This makes obtaining sign-off for a project as easy as it can be, and we’ve been told time and time again that our approach is exactly what our clients needed.

Best of all, we’re proud to say that most of our clients are referred by word of mouth.

“…Chris won the trust of the whole team. His infinite patience and sense of humour enabled us to adapt to change with ease and confidence.”

– Chris Le Hane, IT Service Desk leader, Chelsea and Westminster Hospital

The Man Behind CIHS: Chris Hodder

With over 15 years’ experience in customer facing roles across the public and private sector, Chris knows his stuff.

After working with Barclays, JP Morgan, the NHS, and BskyB (just to name a few…) he has a proven record of identifying and delivering business improvement opportunities. His pragmatic approach to industry best practice (particularly ITIL and ISO/IEC20000) has helped shape the direction of IT services for many clients.

An established thought leader, Chris has written for a range of industry publications, including CXO Europe, eStrategies, and ITP Europe, and he often speaks on ITSM, ITIL and service management best practice at events across the continent.

Most importantly, Chris is passionate about IT service management.

From service catalogue and SLA development to CMDB design and process mapping, Chris is on the front line our day-to-day business: helping our clients develop reliable, productive, and cost-effective IT services.

And after all, that’s what you came here for… Right?

Photo ofChris Hodder
Chris Hodder
Job Title
Managing Director
CIH Solutions Ltd
4th Floor,
31-41 Worship Street, London, EC2A 2DX