Welcome to the CIH Solutions Blog

Top 3 Considerations for Moving ITSM to the Cloud

Top 3 Considerations for Moving ITSM to the Cloud   Unless you’ve been living under a rock for the past several years, you’ll already know traditional IT services have been flocking to the cloud for some time. And if you’ve been following the hype, you’ll also...

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Asset vs. CI: What’s the difference?

Asset vs. CI: What’s the Difference?  One of the most common misunderstandings about ITSM is the difference between an asset and a configuration item (CI). And that’s understandable. After all, ITSM toolsets store assets and CIs in exactly the same way: they’re...

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The 3 Biggest Shared Service Environment Headaches

The 3 Biggest “Shared Service Environment” Headaches   Shared service environments are a conundrum. On the one hand, cost savings can be tremendous… but on the other, pulling off a large-scale shared service project is far from easy. Over the past few...

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New Year, New ITSM Solution? | ITSM Software

New Year, New ITSM Solution?  As the final quarter of 2016/17 begins, you’re probably thinking about the new budget cycle starting in April. And what better way to kick off the financial year than with a new ITSM software solution? After all, your current ITSM...

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Debunking the ITIL Technical Services Catalogue

Debunking the ITIL Technical Service Catalogue   We all know that ITIL alignment can be a battle. In between defining your configuration items (CIs) and your business services, you also have to create a CMDB, a business service catalogue, and a technical service...

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The Shocking Truth about ITSM Toolsets

The Shocking Truth About ITSM Toolsets   So you’ve procured a new ITSM toolset.  You’ve determined that your existing toolset isn’t up to scratch. You’ve found the latest and greatest alternative, and completed the implementation project....

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CMDB Benchmark Service

CMDB Benchmark Service (Fixed Price Service Package) Our CMDB Benchmark service has been designed to help you develop a fully functioning CMDB.  Our experienced consultants will work with you to establish the business requirements and to benchmark your current...

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CMDB & Service Catalogue Design Workshop

CMDB & Service Catalogue Design Security and Cloud Workshop   CIHS are hosting a series of CMDB design and Security and Cloud workshops in Central London. The main aim of the CMDB and Service Catalogue Design workshops will be to provide insight on the...

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MSPs – Delivering Outstanding Service Every Time

MSPs – Delivering Outstanding Service Every Time As a managed service provider, you live and die by the quality of your service. And naturally, you’re well ahead of the average organisation. This is what you do, after all. But perhaps you’ve identified a few...

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NEW White Paper: Improving IT Change to drive Business Value

NEW White Paper: Improving IT Change to drive Business Value This White Paper looks at the relationship between Business Value and the IT Change Management process. The paper discusses a number of improvements that can be introduced into the Change Management process...

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What Your Vendor ISN’T Telling You About Their CMDB Tool

What Your Vendor ISN’T Telling You About Their CMDB Tool Many organisations believe a CMDB will solve all their problems. Once they have it in place they’ll have rock-solid change control, a strong basis for IT project planning, and a clear path for disaster...

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Case Study: Plymouth University prepare for ISO20000

CIHS Help Plymouth University Prepare for ISO20000 Certification Background Founded in 1862 as a school of navigation, Plymouth is now the UK’s 15th largest university with around 27,000 students and more than 3,000 staff. A leading academic institution, Plymouth has...

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itSMF UK – ServiceTalk Magazine (Spring 2016)

Read our CMDB White Paper (The enduring Myth of CMDB) in the spring edition of the ITSMF UK ServiceTalk magazine. Download your copy here: http://goo.gl/OTgUrW To download all of our White Papers and Top ITSM Tips – visit...

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SITS16 – Service Desk and IT Support Show

Come and See us at SITS16 We look forward to seeing you at the UK’s leading exhibition and conference for IT Service Management Professionals.  Come and see us on Stand 901. Join over 4,000 ITSM Professionals visiting over 70 IT Service Management suppliers.  ...

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4 Top Tips to improve your SLA’s

“Service Level Agreements are the cornerstone upon which effective IT Service Management is based, and they are central to building and maintaining a positive relationship between the user community and the IT Department” It is not possible to understate the benefits...

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CIH Solutions Blog
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CIH Solutions Blog
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Welcome to the CIH Solutions Blog spot.
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