ITSM Software (but only if you actually need it)

 

When it comes to ITSM software, we’re agnostic. You’ll get unbiased advice because CIHS doesn’t sell software or receive a commission.

Here’s the question:

Do you actually need a new toolset? It’s easy to think that new software will lead to ITSM success.

But will it solve the underlying issues? Most of the time, we’ve found that it doesn’t.

We don’t recommend change for the sake of it. You wouldn’t thank us. Instead, we’ll take a close look at your entire IT infrastructure by carrying out a fixed-price ITSM assessment.

Is your technology enabling you to deliver services at peak efficiency, or getting in the way?

If the business has outgrown your current software, we’ll tell you. Otherwise, we’ll work within your existing IT environment, integrating toolsets, asset registers and data sources so that everything runs perfectly.

Do you need to spend money on new software?

 

ITSM Software (but only if you actually need it)

 

When it comes to ITSM software, we’re agnostic. You’ll get unbiased advice because CIHS doesn’t sell software or receive a commission.

Here’s the question:

Do you actually need a new toolset? It’s easy to think that new software will lead to ITSM success.

But will it solve the underlying issues? Most of the time, we’ve found that it doesn’t.

We don’t recommend change for the sake of it. You wouldn’t thank us. Instead, we’ll take a close look at your entire IT infrastructure by carrying out a fixed-price ITSM assessment.

Is your technology enabling you to deliver services at peak efficiency, or getting in the way?

If the business has outgrown your current software, we’ll tell you. Otherwise, we’ll work within your existing IT environment, integrating toolsets, asset registers and data sources so that everything runs perfectly.

Do you need to spend money on new software?

 

Prepare for a 360° look at the bigger picture

If your technology keeps breaking down, it’s tempting to blame the toolsets. The trouble is, when the core issue isn’t addressed, no amount of new software will fix the problem.

Why jump through hoops with minimal benefit? We take a different approach. We’ll look at the bigger picture:

  • Process enablement – Discovering your true ITSM requirements, and whether a new toolset is necessary.
  • End goals – We’ll help you define and describe the key business outcomes.
  • Usability – Your users are at the heart of ITSM. Are your tools making them more efficient? Or are they just complicating things?
  • Configuration, customisation and integration – We’ll design and deliver bespoke ITSM capabilities around the users, processes and long-term business goals. 

 

 

Tel: 0203 1300296 Web: www.cihs.co.uk Email: info@cihs.co.uk Lilyshaw, The Green, Ewhurst, Cranleigh, Surrey, GU6 7RT Company Registration: 06313002

Prepare for a 360° look at the bigger picture

If your technology keeps breaking down, it’s tempting to blame the toolsets. The trouble is, when the core issue isn’t addressed, no amount of new software will fix the problem.

Why jump through hoops with minimal benefit? We take a different approach. We’ll look at the bigger picture:

 

  • Process enablement – Discovering your true ITSM requirements, and whether a new toolset is necessary.
  • End goals – We’ll help you define and describe the key business outcomes.
  • Usability – Your users are at the heart of ITSM. Are your tools making them more efficient? Or are they just complicating things?
  • Configuration, customisation and integration – We’ll design and deliver bespoke ITSM capabilities around the users, processes and long-term business goals. 

     

    Tel: 0203 1300296 Web: www.cihs.co.uk Email: info@cihs.co.uk Lilyshaw, The Green, Ewhurst, Cranleigh, Surrey, GU6 7RT Company Registration: 06313002

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