One transparent transformation
Here’s how we make it easy. We take the guesswork out and give you a clear and demonstrable business case.
Our pre-packaged assessment projects show the number of days required clearly from the outset. So you gain business approval at every stage. It’s a real commitment from us to you that gives you a low-risk solution and a clear outcome.
If you can’t find what you’re looking for – No problem! Call us – we tailor our services to meet your needs and we are always happy to provide a Fixed Price service.
The ITSM Assessment allows our experienced consultants to work with you to formally establish how your business is performing against Service Management objectives and to identify both the “quick wins” and strategic next steps for your business’ Service Improvement Programme.
We work with your team at all levels to focus on your Processes and ITSM Software solutions (Call Management, Network Management etc) and provide recommendations for improvement. Download pdf
Radically improve your CMDB & Service Catalogue
We identify key objectives, quick wins and long-term strategies to radically improve the quality of your CMDB Data. We will assess the following:
✓ CI’s versus Assets
✓ CI Types
✓ CI Attributes
✓ CI Relationship Types
✓ Data Sources
✓ CMDB Toolset
✓ CMDB Management
Get your CMDB data right THIS time!
From a mass of spreadsheets & toolsets…. To a unified, normalised database.
✓ Combine asset data
✓ Merge duplicates
✓ Create custom fields
✓ Check & monitor data quality
✓ Browse, search & report
✓ Verify the data quality of your existing CMDB
✓ Turn weeks of hard work into just minutes
Get it RIGHT this time!
Avoid shoe-horning your processes into Out of the Box ITSM Solutions. Avoid re-implementing the same outdated processes in your new ITSM solution. A full ITSM Assessment to review your requirements, processes and solution dependencies delivering full recommendations so that you can complete your Vendor Selection with confidence. Download pdf
Go Beyond ITIL
The detailed ISO/IEC20000 Audit will determine your level of conformance against each of the individual requirements of section 1 of the ISO/IEC20000 standard and provide an Action Plan for all areas of non-conformance.
You will receive on-site assistance from our consultants every step of the way. Download pdf
Designed for MSPs
CIHS works with a number of MSPs and we understand the very unique issues that managing multiple customers and their requirements presents. This ITSM Assessment package has been developed specifically for Managed Service Providers – to provide assistance in developing a strategy for the effective implementation of an ITIL Framework specifically designed to assist with improving efficiencies, reducing costs and improving performance. Download pdf
Exploit the full features
If you’re considering implementing or upgrading to SCCM 2012 – then we can help you to maximise the benefits.
The SCCM Assessment allows CIHS experienced consultants to work with you to establish the current use of the SCCM toolset and to identify “quick wins” and strategic next steps to enable you to fully exploit the full features of SCCM, maximising the use to increase ROI and support your ITIL and ITSM goals. Download pdf