ITSM Consultancy Services


One transparent transformation

Here’s how we make it easy. We take the guesswork out and give you a clear and demonstrable business case.

Our pre-packaged assessment projects show the number of days required clearly from the outset. So you gain business approval at every stage. It’s a real commitment from us to you that gives you a low-risk solution and a clear outcome.

If you can’t find what you’re looking for – No problem! Call us – we tailor our services to meet your needs and we are always happy to provide a Fixed Price service.

ITSM Assessment

Improve Efficiency

The ITSM Assessment allows our experienced consultants to work with you to formally establish how your business is performing against Service Management objectives and to identify both the “quick wins” and strategic next steps for your business’ Service Improvement Programme.

We work with your team at all levels to focus on your Processes and ITSM Software solutions (Call Management, Network Management etc) and provide recommendations for improvement. Download pdf

CMDB Benchmark

Radically improve your CMDB & Service Catalogue

We identify key objectives, quick wins and long-term strategies to radically improve the quality of your CMDB Data.  We will assess the following:

✓ CI’s versus Assets
✓ CI Types
✓ CI Attributes
✓ CI Relationship Types
✓ Data Sources
✓ CMDB Toolset
✓ CMDB Management

Download pdf

Data Nova - CMDB Utility

Get your CMDB data right THIS time!

From a mass of spreadsheets & toolsets…. To a unified, normalised database.

✓  Combine asset data
✓  Merge duplicates
✓  Create custom fields
✓  Check & monitor data quality
✓  Browse, search & report
✓  Verify the data quality of your existing CMDB
✓  Turn weeks of hard work into just minutes
Download pdf

ISO20K Assessment

Take IT Services to the next level 

This high level assessment will determine your level of conformance against each of the individual requirements of section 1 of the ISO/IEC20000 standard. Improve your effectiveness and efficiency as an IT Service Provider. Download pdf

Vendor Selection Assessment

Get it RIGHT this time!

Avoid shoe-horning your processes into Out of the Box ITSM Solutions. Avoid re-implementing the same outdated processes in your new ITSM solution. A full ITSM Assessment to review your requirements, processes and solution dependencies delivering full recommendations so that you can complete your Vendor Selection with confidence. Download pdf


ISO20K Audit

Go Beyond ITIL

The detailed ISO/IEC20000 Audit will determine your level of conformance against each of the individual requirements of section 1 of the ISO/IEC20000 standard and provide an Action Plan for all areas of non-conformance.

You will receive on-site assistance from our consultants every step of the way. Download pdf

MSP - Assessment

Designed for MSPs

CIHS works with a number of MSPs and we understand the very unique issues that managing multiple customers and their requirements presents. This ITSM Assessment package has been developed specifically for Managed Service Providers – to provide assistance in developing a strategy for the effective implementation of an ITIL Framework specifically designed to assist with improving efficiencies, reducing costs and improving performance. Download pdf

SCCM Assessment

Exploit the full features

If you’re considering implementing or upgrading to SCCM 2012 – then we can help you to maximise the benefits.

The SCCM Assessment allows CIHS experienced consultants to work with you to establish the current use of the SCCM toolset and to identify “quick wins” and strategic next steps to enable you to fully exploit the full features of SCCM, maximising the use to increase ROI and support your ITIL and ITSM goals. Download pdf

ITIL Consultancy
Service Type
ITIL Consultancy
Provider Name
CIH Solutions Ltd,
United Kingdom
We offer ITSM, ITIL, ISO/IEC20000 consultancy... but don't worry about that. Think about IT cost reductions, streamlined processes and great user experiences. We'll help your IT run like clockwork, so you can focus on what you do best.