Director, CJC Ltd.
“We knew Chris [Hodder] well, and we knew that he knew our business well,” he stated. “It was just the obvious choice for us. He had also worked with the client in question, so he knew our situation from both sides of the fence. We could have looked elsewhere, but to be honest I think all roads would have led back to CIHS.”
Read the full case study here.
CIO at Plymouth University
John Wright, CIO at Plymouth University, commented: “As a result of the work we’ve done and continue to do, we’re able to develop new services for students and staff. In the coming months, as we tackle the gaps identified by CIHS, we’ll be able to keep adding more value to the student experience.” Read the full Case Study here.
Head of Service Management, ICT Services. Devon County Council
“CIHS have helped us re-implement our service desk call management system and helped us develop Self Service. They were very easy to work with, knowledgeable and worked with us as part of the project team. They helped us make the right decisions to get the right results. We had dedicated on-site support when we needed it and they have been very professional and friendly throughout the whole time we have engaged with them. By working together, we have gained a wealth of knowledge and more importantly the IT teams now work in a more joined up way which has resulted in an improved IT service for our customers.”
Chris Le Hane
IT Service Desk Leader, Chelsea & Westminster Hospital Foundation TRust
“From the initial presentations to teams of 4 introducing new incident management procedures, Chris Hodder won the trust of the whole team. His infinite patience and sense of humour enabled us to adapt to change with ease and confidence,” commented Chris Le Hane, IT Service Desk leader.
Head of Service Delivery, Plymouth City Council
“CIHS held our hand all the way through the change process and the challenges. Their knowledge of the tool, and our working environment helped us make decisions and get changes implemented with greater ease.”
Director of Operations, Service Programmes. Gleeds
“CIHS were very approachable and friendly. The consultant quickly built trust with our teams, and enabled them to develop. They know their stuff technically as well, and command respect because of that. Even if CIHS had not been recommended to me, I would have chosen them anyway.”