4ME ENTERPRISE SERVICE MANAGEMENT APPLICATION
4me is the first enterprise service management application specifically built to support the Service Integration and Management (SIAM) approach. It allows the internal and external service providers of an enterprise to collaborate while 4me keeps track of the service levels. 4me also offers, by far, the fastest global response times and the most user-friendly interface.
Apart from providing service desk analysts and support specialists a fast and intuitive user interface that minimises their administrative effort, 4me also offers the following premium benefits:
- Automatic tracking of all end-to-end SLAs, as well as the services provided by shared services organisations and managed service providers.
- Seamless and secure collaboration between all support domains within the same organisation, as well as with its managed service providers.
MULTIPLE DOMAINS 4ME CAN SUPPORT
Over time, most organizations see more and more departments ask for a support domain. Setting up an additional support domain account is easy in 4me. All the employee, department and site data is already available in the directory account, as well as the self service design and single sign-on configuration. What also helps to overcome a significant obstacle in the introduction of ESM is the fact that setting up a 4me support domain does not cost anything.
All that a support domain needs to do to allow employees to submit requests to them is:
- register their support teams, and
- register the services that these teams support
Thanks to 4me’s account structure, the setup of an additional support domain is typically only a 2-day exercise.
Collaboration Between Support Domains
Once multiple support domains are in use, they can agree to allow collaboration between their 4me accounts on requests, changes, projects and/or assets. Think for example of a request for onboarding a new hire. Such requests may trigger a change workflow with tasks for the HR department to set up payroll and benefits, for IT to provide a laptop and an email account, and for facilities to make a desk available.
This is how modern organizations transition smoothly from IT service management (ITSM) to enterprise service management (ESM).
HERE'S HOW CIH SOLUTIONS HELPS
CIH Solutions have been implementing, configuring, improving and optimising IT service management toolsets since inception and we love the way that 4me is built from the ground up to incorporate best practice disciplines with SIAM at its core. This allows us to offer a range of services complementary to the 4me offering.
As an authorised reseller of the 4me platform we offer competitive pricing as we pass our licence savings on to the customer directly. Our business is consultancy and integration, contact us for a demonstration and you'll get through to a consultant not a sales professional!
As some of Europe's most experienced Cherwell consultants we virtually administer a number of client’s: on-premise; SaaS; CIHS Hosted, Cherwell implementation with our flexible hourly Virtual Admin contracts.
From single day engagements through full managed and guaranteed results driven projects; our scalable configuration process provides full documentation and training solutions for whatever you may imagine your 4me system could do allowing you to leverage across your business.
Configuration and Consultancy
We are busy interfacing our own products such as the Kia Virtual Agent with the 4me platform, as well as ensuring many of our other popular integrations and configurations are available within the 4me environment including: comprehensive Jira and Confluence integration, a range of Automation, AIOps and inventory discovery toolsets for CMDB population and management.