CIHS 10th Anniversary

CIHS 10th Anniversary

CIHS’ 10th Anniversary Recap: Why ITSM is So Hard!   On Monday 7th August, CIHS turned 10 years old. That’s a whole decade we’ve racked up helping people put together fully integrated ITSM strategies, processes, and solutions. Our goal? Simply, to enable IT...
Top 3 Considerations for Moving ITSM to the Cloud

Top 3 Considerations for Moving ITSM to the Cloud

Top 3 Considerations for Moving ITSM to the Cloud   Unless you’ve been living under a rock for the past several years, you’ll already know traditional IT services have been flocking to the cloud for some time. And if you’ve been following the hype, you’ll also...
Asset vs. CI: What’s the difference?

Asset vs. CI: What’s the difference?

Asset vs. CI: What’s the Difference?    One of the most common misunderstandings about ITSM is the difference between an asset and a configuration item (CI). And that’s understandable. After all, ITSM toolsets store assets and CIs in exactly the same way:...
The 3 Biggest Shared Service Environment Headaches

The 3 Biggest Shared Service Environment Headaches

The 3 Biggest “Shared Service Environment” Headaches Shared service environments are a conundrum. On the one hand, cost savings can be tremendous… but on the other, pulling off a large-scale shared service project is far from easy. Over the past few years...
New Year, New ITSM Solution?

New Year, New ITSM Solution?

New Year, New ITSM Solution?  As the final quarter of 2016/17 begins, you’re probably thinking about the new budget cycle starting in April. And what better way to kick off the financial year than with a new ITSM software solution? After all, your current ITSM...

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