Blog

Stage 6: Implementation – when your solution goes live This is the last of our deep-dive articles, walking our customers through our new Technical Delivery Lifecycle approach, which we’ll implement in early 2024. If you haven’t already, please read the introductory article, which will give you an overview of our

Stage 5: Testing – ensuring your solution works and will deliver value This is the fifth of our deep-dive articles, walking our customers through our new Technical Delivery Lifecycle approach, which we’ll implement in early 2024. If you haven’t already, please read the introductory article, which will give you an

Stage 4: Build – creating the right solution for your organisation This is the fourth of our deep-dive articles, walking our customers through our new Technical Delivery Lifecycle approach, which we’ll implement soon. If you haven’t already, please read the introductory article, which will give you an overview of our

Stage 3: Design – planning the optimum solution for your organisation This is the third of our deep-dive articles, walking our customers through our new Technical Delivery Lifecycle approach, which we’ll implement in early 2024. If you haven’t already, please read the introductory article, which will give you an overview

Stage 2: Discovery – finding the information we need to build the right solution for you This is the second of our deep-dive articles, walking our customers through our new Technical Delivery Lifecycle approach, which we’ll implement in early 2024. If you haven’t already, please read the introductory article, which

Stage 1: Triage – how we assess your request This is the first of our deep-dive articles to walk our customers through our new Technical Delivery Lifecycle approach, which we’ll implement in early 2024. If you haven’t already, please read the introductory article first. It will give you an overview of our approach, why we’re adopting it, and how it will help ensure better outcomes for you and your organisation. What

Achieving better outcomes with our new Lifecycle approach At CIH Solutions we always believe in ensuring our valued customers receive the best possible service from us, delivered in the most transparent ways we can. That’s why we’ve been working hard behind the scenes to define our new ‘Technical Delivery Lifecycle’

With Ivanti’s announcement that they will discontinue the Cherwell product in 2026, many Cherwell users are now contemplating their ITSM strategy and how to respond. Since Ivanti’s acquisition of Cherwell in March 2021, there has been a sense of uncertainty. However, with the news of Cherwell’s end of life, maintaining

ITSM in 2024: Our Guide to Upcoming Trends:  As we cast our look towards 2024, the landscape of IT Service Management (ITSM) is evolving with several key trends that IT professionals should consider. At CIHS we’re committed to providing a clear, professional analysis of forthcoming changes and how we can