Welcome to the CIH Solutions Blog

4 Top Tips to improve your SLA’s

“Service Level Agreements are the cornerstone upon which effective IT Service Management is based, and they are central to building and maintaining a positive relationship between the user community and the IT Department” It is not possible to understate the benefits...

read more

CMDB Data issues?

Admit it, your asset registers are a mess... You have dozens of spreadsheets and numerous databases, each filled with different headers, incomplete data, and duplicate records. Perhaps you’ve even tried to combine them in the past, but the task just seemed too big....

read more

IT Services lagging behind?

We’ll help you develop and implement an ITIL framework that aligns IT services with the needs of your business. Together we review your business objectives - taking in to account key drivers, IT initiatives and KPI requirements. We review your existing processes and...

read more

ITSM Vendor Selection

So you’re looking at ITSM vendors? You have visions of that perfect solution. The one that revolutionises your processes, saves time, reduces costs, and enables you to become ISO/IEC20000 compliant. But there’s a thought nagging in the back of your mind. You don’t...

read more

Implementing ITIL successfully

Implementing ITIL successfully - 5 pitfalls to avoid Well designed and well managed ITIL based service improvement initiatives will deliver significant benefits in any organisation. But, the unfortunate truth is that in the majority of cases, ITIL based initiatives...

read more

Welcome to the CIH Solutions Blog

4 Top Tips to improve your SLA’s

“Service Level Agreements are the cornerstone upon which effective IT Service Management is based, and they are central to building and maintaining a positive relationship between the user community and the IT Department” It is not possible to understate the benefits...

read more

CMDB Data issues?

Admit it, your asset registers are a mess... You have dozens of spreadsheets and numerous databases, each filled with different headers, incomplete data, and duplicate records. Perhaps you’ve even tried to combine them in the past, but the task just seemed too big....

read more

IT Services lagging behind?

We’ll help you develop and implement an ITIL framework that aligns IT services with the needs of your business. Together we review your business objectives - taking in to account key drivers, IT initiatives and KPI requirements. We review your existing processes and...

read more

ITSM Vendor Selection

So you’re looking at ITSM vendors? You have visions of that perfect solution. The one that revolutionises your processes, saves time, reduces costs, and enables you to become ISO/IEC20000 compliant. But there’s a thought nagging in the back of your mind. You don’t...

read more

Implementing ITIL successfully

Implementing ITIL successfully - 5 pitfalls to avoid Well designed and well managed ITIL based service improvement initiatives will deliver significant benefits in any organisation. But, the unfortunate truth is that in the majority of cases, ITIL based initiatives...

read more

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