Our Enterprise Service Management knowledge and experience are complemented by unparalleled expertise in Cherwell Software implementation. 


The Cherwell Service Management (CSM) platform allows you to automate workflows, integrate systems and improve employee productivity. Regardless of where your focus is – IT, Facilities, Human Resources or any of your other business functions – CSM gives your business the tools it needs to optimise processes across the board. 


Our Cherwell Software Services are valued by customers across multiple sectors, including Finance, Retail, Construction, Managed Service Providers & numerous Public Sector organisations.  Our unrivalled experience with Cherwell, combined with Best Practice and Complementary toolset knowledge, allows our clients to fully leverage the capabilities not only of Cherwell, but of a range of IT Toolsets integrated into it.

Current Situation with many organisations

Customers, Contractors, Suppliers, Partners, etc. 

Employees, IT Facilities, HR, PMO, etc.

Servers, Network, Facilities, Machines, Devices, IoT, etc.

Core Business Systems & Systems of Records (internal, external, outsourced)

Here's how CIH Solutions helps:



Configuration and Consultancy

mApps and Integrations

As Cherwell’s first UK and Irelands Managed Multi Tenant Programme partner CIHS is able to offer fully hosted and managed Cherwell implementations of either CSM ITSM or CSM Enterprise.

As some of Europe's most experienced Cherwell consultants we virtually administer a number of client’s: on-premise; SaaS; CIHS Hosted, Cherwell implementation with our flexible Virtual Admin contracts.

From single day engagements through full managed and guaranteed results driven projects our scalable configuration process provides full documentation and training solutions for whatever you may imagine your Cherwell system could do. 

Popular solutions that we've provided to other customers from small features such as linking your Calendar presence to Cherwell through to full data driven Workflow Solutions. Take a look at some of the things mApps can do for you. 

10 different ways Cherwell will transform your business





Extensible Platform



Fast to Implement

Seamless Upgrades




Flexible Deployment

Concurrent Licensing

Concurrent Licensing

Integrations and Complementary Technologies

As an experienced Cherwell partner, we’ve been so successful in integrating Cherwell with complementary technologies that we’ve established formal partnerships with a number of the vendors.


Messaging across your business allows you to leverage Cherwell as an Enterprise Service Management toolset, beyond IT.

Experience state-aware messaging for your Incidents, Problem, Requests, Changes and Approvals.

Dynamic messaging saves time and reduces your overflowing mailbox.


One of our most popular integrations is Cherwell-to-Jira true two-way communication.

This mApp now only keeps Cherwell and Jira in sync, it also provides advanced features such as approvals in one system to progress workflow in the other, as well as visual updating of processes in Cherwell.

Check out our video to watch us practice what we preach with our own Cherwell-Jira integration for our Virtual Admin agreement.

+44 (0)208 0503165   |   www.cihs.co.uk   |   info@cihs.co.uk

Lilyshaw, The Green, Ewhurst, Cranleigh, Surrey, GU6 7RT Company Registration: 06313002