4me is the first enterprise service management application specifically built to support the Service Integration and Management (SIAM) approach. It allows the internal and external service providers of an enterprise to collaborate while 4me keeps track of the service levels. 4me also offers, by far, the fastest global response times and the most user-friendly interface.
Apart from providing service desk analysts and support specialists a fast and intuitive user interface that minimizes their administrative effort, 4me also offers the following premium benefits:
Automatic tracking of all end-to-end SLAs, as well as the services provided by shared services organizations and managed service providers.
Seamless and secure collaboration between all support domains within the same organization, as well as with its managed service providers.
Multiple domains 4me can support
Over time, most organizations see more and more departments ask for a support domain. Setting up an additional support domain account is easy in 4me. All the employee, department and site data is already available in the directory account, as well as the self service design and single sign-on configuration. What also helps to overcome a significant obstacle in the introduction of ESM is the fact that setting up a 4me support domain does not cost anything.
All that a support domain needs to do to allow employees to submit requests to them is:
register their support teams, and
register the services that these teams support
Thanks to 4me’s account structure, the setup of an additional support domain is typically only a 2-day exercise.
Collaboration Between Support Domains
Once multiple support domains are in use, they can agree to allow collaboration between their 4me accounts on requests, changes, projects and/or assets. Think for example of a request for onboarding a new hire. Such requests may trigger a change workflow with tasks for the HR department to set up payroll and benefits, for IT to provide a laptop and an email account, and for facilities to make a desk available.
This is how modern organizations transition smoothly from IT service management (ITSM) to enterprise service management (ESM).
Here's how CIH Solutions helps
Popular solutions that we've provided to other customers from small features such as linking your Calendar presence to Cherwell through to full data driven Workflow Solutions. Take a look at some of the things mApps can do for you.
As some of Europe's most experienced Cherwell consultants we virtually administer a number of client’s: on-premise; SaaS; CIHS Hosted, Cherwell implementation with our flexible hourly Virtual Admin contracts.
From single day engagements through full managed and guaranteed results driven projects our scalable configuration process provides full documentation and training solutions for whatever you may imagine your Cherwell system could do.
Configuration and Consultancy
CIH Solutions have been cooperating with 4me for years and have a full range of consultancy services, products and pre-defined integrations and mApps.
As an experienced Cherwell partner, we’ve been so successful in integrating Cherwell with complementary technologies that we’ve established formal partnerships with a number of the vendors.
Messaging across your business allows you to leverage Cherwell as an Enterprise Service Management toolset, beyond IT.
Experience state-aware messaging for your Incidents, Problem, Requests, Changes and Approvals.
Dynamic messaging saves time and reduces your overflowing mailbox.
One of our most popular integrations is Cherwell-to-Jira true two-way communication.
This mApp now only keeps Cherwell and Jira in sync, it also provides advanced features such as approvals in one system to progress workflow in the other, as well as visual updating of processes in Cherwell.
Check out our video to watch us practice what we preach with our own Cherwell-Jira integration for our Virtual Admin agreement.
KIA is our Service Management platform agnostic Virtual Agent using Natural Language Recognition and dozens of pre-defined Service Management topics.
The familiar Microsoft Teams interface makes KIA a one stop shop for your internal and external customers to interface with your ServiceDesk.
Handle IT, HR and Facilities requests, knowledge search, approvals, updates and service queries from a single interface.