ITSM Service Management:
Let us take a strain

Our ITSM managed service supports you with some of your biggest challenges – from dealing with staffing issues to freeing up time, and from keeping costs to a minimum to helping you grow your service offering.

 
 

Benefits to your business

High service levels

Our ITSM expertise will ensure your end-users receive consistently outstanding service that isn’t put at risk by personnel turnover.

Increased productivity and efficiency

By maximising the value of your technology investments, and advising on process improvement, we’ll help your company to boost performance.

Predictable budgeting

This allows you to deliver maximum cost-effectiveness for your organisation while being able to secure investment for the future.

Stress-free running

We proactively review and maintain all your ITSM systems to keep everything operating smoothly and reduce security and compliance issues.

Key features

We offer a range of service levels that can be adapted to precisely meet your specific needs and budget. Please get in touch to discuss these in more detail – and here’s a rundown of what you could expect:

Technical guidance

Our in-depth knowledge means we can advise you on essential matters such as configuration and implementation.

System enhancement

We’ll help to define your needs and ensure you get the most out of your system to meet them.

System maintenance

We’ll undertake day-to-day support and admin work, while dealing with issues as they arise.

Engagement

We’ll act as a single point of contact for all activities, including planning, maintenance and executing plans and technical requests.

System documentation

We’ll ensure your ITSM environment, with all its configurations and customisations, is fully and accurately documented.

Expanding your ITSM service

We’ll help you achieve what’s possible when it comes to enhancing your ITSM in line with delivering maximum value for your organisation.

Why CIHS?

Extensive ITSM expertise

It goes without saying that you’ll be able to rely on a wide breadth and depth of knowledge from our ‘hands-on’ ITSM team.

Understanding your environment

Our starting point is always understanding your needs and processes – and that means we’ll quickly become an essential part of your team.

Unbiased advice

We are ‘system agnostic’ and have a wide range of expertise across all the major ITSM platforms, so are able to give truly independent advice on the ‘art of the possible’.

Stress-free running

We proactively review and maintain all your ITSM systems to keep everything operating smoothly and reduce security and compliance issues.

To find out more about how our ITSM managed service can help you deliver on your business goals, get in touch now for a free consultation with no obligation.