'Virtual Agent in MS Teams' webinar
8th March 2021 02:00 PM GMT (1 hr)
Join us as we talk about our very own product - KIA Virtual Agent in MS Teams
After our introduction of Kia last month we've been amazed by the response and interest in a virtual agent based in MS Teams. Join us as we cover the considerations for deploying a Virtual Agent in your ITSM environment including:
Ticket logging and management
Handoff to a live agents in Teams
Virtual Agents can save a huge amount of analyst time and
promote automation and customer satisfaction but only
if your ITSM toolset implementation is ready for them!
CIH Solutions Ltd. (CIHS) was established in 2007 specifically to address the gap between ITSM vendors and clients, understanding requirements, process improvement, ‘the art of possible’ with automation and to leverage benefits for clients outside of specific vendors tools. CIHS operates throughout the UK and mainland Europe and is one of the very few, if not the only, truly agnostic consultancy and integration specialist with over 200 ITSM implementations.