'Virtual Agent in MS Teams' webinar

8th March 2021 02:00 PM GMT (1 hr)

Join us as we talk about our very own product - KIA Virtual Agent in MS Teams

After our introduction of Kia last month we've been amazed by the response and interest in a virtual agent based in MS Teams. Join us as we cover the considerations for deploying a Virtual Agent in your ITSM environment including:


  • Knowledge Management

  • Ticket logging and management

  • Approvals

  • Handoff to a live agents in Teams


Virtual Agents can save a huge amount of analyst time and

promote automation and customer satisfaction but only

if your ITSM toolset implementation is ready for them!

CIH Solutions Ltd. (CIHS) was established in 2007 specifically to address the gap between ITSM vendors and clients, understanding requirements, process improvement, ‘the art  of possible’ with automation and to leverage benefits for clients outside of specific vendors tools. CIHS operates throughout the UK and mainland Europe and is one of the very few, if not the only, truly agnostic consultancy and integration specialist with over 200 ITSM implementations.

+44 (0)208 0503165   |   www.cihs.co.uk   |   info@cihs.co.uk   |  Legal   |  FAQs

Lilyshaw, The Green, Ewhurst, Cranleigh, Surrey, GU6 7RT Company Registration: 06313002