Something we maybe haven’t covered?
You're consultants. Does that mean paying a fortune?
Unlike many of our competitors, we charge a fixed price for ITSM consultancy. There won’t be any nasty surprises.
Are you paid commission from software companies?
We receive 0% commission from software providers. Any recommendations will be in your interests, not ours.
Will we need to buy new software?
It’s unlikely. Most of the time, we’ll implement system integration using existing toolsets. This approach has 3 major advantages:
Minimum disruption to organisational workflow
No need for the time-consuming hassle of learning new toolsets
If your organisation has outgrown its current software, we’ll let you know. You’ll get clear, unbiased advice on replacements and a practical strategy designed around the organisation’s capacity to absorb change.
How long will it take?
An ITSM assessment will involve 2 days on-site at your offices, and we’ll present our report 3 days later.
The report will include a roadmap for improving your ITSM configuration – usually over a 12-month timescale. There will be `quick wins’ that will make an immediate difference, plus actionable steps over 3-6 months, 6-9 months and 9-12 months.
If you need CMDB design, we’ll spend 3 days at your offices benchmarking your current systems against best practice.
Our report will be presented 10 days after that.