The AI Foundation for the

Digital Enterprise 

Transforming and simplifying IT and Business operations by leveraging AI and Cloud.

CIHS is proud to be partnered with DRYiCE. In this agile digital world, AI and Automation are

proving to be not only a key competitive differentiator but also one of our most discussed topics.


DRYiCE™ is a dedicated and rapidly growing organic software division of HCL that delivers best-in-class implementations of AI for enterprises. Their exclusive products and platforms enable CIHS to provide enterprises the tools to operate in a leaner, faster, and cost-efficient manner, while ensuring superior business outcomes.

Value delivered by CIHS & DRYiCE.

DRYiCE – Additional Reading

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DRYiCE iAutomate

DRYiCE iAutomate is an Intelligent Runbook Automation product that brings Artificial Intelligence (AI) and Automation together to simplify and automate enterprise IT operation lifecycle. It leverages Machine Learning (ML) and Natural Language Processing (NLP) to comprehend issues, recommend corrective actions, and initiate automatic resolution, enabling zero-touch automation.

Leveraging a repository of over 1500 configurable and reusable runbooks, it provides robust end-to-end incident remediation and task automation across the infrastructure and applications landscape. 

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Focusing on these enterprise business problems, HCL designed it’s cognitive virtual assistant DRYiCE Lucy (Lucy).

Lucy mimics human interactions, learns, and adapts to user needs through smart conversations by leveraging enterprise-grade Natural Language Processing (NLP) and Machine Learning (ML). 

Users can leverage Lucy to procure relevant information spread across a multitude of enterprise systems. Lucy helps organisations reduce human error and increases productivity.

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DRYiCE Gold BluePrint

DRYiCE Gold BluePrint is available for both ServiceNow and Cherwell implementations and design customers looking for benefits such as value-for-money, accelerating the speed of innovation, and capability to manage services in a rapidly changing environment.

Gold BluePrint is a read-to-deploy best practices IT Service Management (ITSM) process ecosystem aligned to various process models and frameworks, such as ITIL®, ISO 20000, TOGAF, CMMI, and COBIT®.

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DRYiCE OptiBot

DRYiCE OptiBot (OptiBot), an employee enablement and workplace optimisation software, addresses these workplace environment problems by focusing on enhancing user experience, making work life simpler, and reducing the burden on IT.

OptiBot minimises calls to the IT support function by preemptively resolving various commonly occurring system or application issues through unassisted automation, delivering a unique OptiBot feature they refer to as “Sense Heal”.