DRYiCE Gold BluePrint

DRYiCE Gold BluePrint (Gold BluePrint) is for the customers who are looking for benefits such as value-for-money, accelerating the speed of innovation, and capability to manage services in a rapidly changing environment.


Gold BluePrint is a read-to-deploy best practices IT Service Management (ITSM) process ecosystem aligned to various process models and frameworks, such as ITIL®, ISO 20000, TOGAF, CMMI, and COBIT®, coupled with HCL’s vast operational experience and expertise in ITSM providing a practical implementation of Enterprise Service Management and integration architecture.

It involves a group of service management processes and a state-of-art operating environment that brings best of breed technologies, like AI-powered chatbot, mobile app, managed cloud services, and dynamic surveys to manage enterprise IT service with a comprehensive feedback mechanism. Its key objective is to deliver industry best practices, for service integration and management. in a prescriptive form, on a leading service management platform and deliver meaningful automation, unified reporting, dashboards, among others.

Free Analysis with CIHS

We understand that the subject of automation is a big area and can be daunting, as such we’ve put together a Free assessment offering which will allow us to establish where your best gains for automation will be based on a real world analysis of your current call volumes and call types.