The Service Management Virtual Agent
Kia Virtual Agent is the colleague you've been looking for.
Working with your existing Service Management solutions, Kia lets your employees and customers interact with your support services from their familiar Teams, Slack or web chat channels without utilising the valuable time of your support staff.
Plays well with others
Kia currently integrates with a number of IT Service Management tools; ServiceNow, Cherwell, Jira and 4me.
Kia even integrates with multiple tools in the same instance, integrating with all the systems it needs to, to provide a seamless experience for your employees or customers
Natural language processing
No need for 'Chatbot'-style pre-programmed trigger phrases. Kia recognises and learns natural language
Kia is always learning from the constantly evolving topics of conversation it engages in.
Connect to where your employees and customers already are. Kia can be embedded into your portal and is natively available through Teams and Slack. Ensuring 24x7 support wherever it may be needed.
Kia supports multiple languages, currently including: English, French, German, Italian, Japanese, Portuguese and many more.
Reporting and Dashboards
The powerful reporting options allow you to be in control of how Kia is performing for you.
Dozens of Instant Topics
Built by Service Management experts, Kia includes dozens of topics from querying payroll, knowledge search, requesting status updates, service status information and even adding individuals to an outage, all while fully integrated into your Service Management toolsets.
Provide better self-service. Help customers and employees get what they need quickly with always-on, omni-channel experiences.
Empower Service Owners
Enable service owners to deliver and refine AI capabilities fast–without data science expertise.
Return on Investment
Every chat managed by Kia is the most cost effective way of interacting with employee's or customers across the widest range of subjects.
Leverage Existing Toolsets
Existing tools such as Teams and Slack provide the user experience with no need to deploy a new application-specific Virtual Agent.
Service Desk Experience
Deflect tickets, reduce call volumes, and automate common requests to deliver great service experiences.
Available 24x7x365 Kia can provide answers to employee's and customers, now your Service Teams are never closed.
How is KIA deployed?
A Kia app is provided for your Office 365 administrator to publish to your users. The users can then add the app directly from Teams as a new channel and starting chatting with Kia straight away.
Can Kia work for other support functions such as HR, Finance or Facilities?
What if I don't have a service management system?
Is my organisation ready for AI?
You don't need to undestand the nuts and bolts of machine learning to reap the benefits. The hard work has already been done, Kia will help you get the most out of the business systems and data you already have.
How do we make Kia do more?
We've already implemented a large number of use cases in Kia and our philosophy is to keep everything as data-driven as possible. To make Kia more effective, all you have to do is give it input - more input!