The Service Management Virtual Agent

 Get  Kia

Kia, our Virtual Agent is the colleague you've been looking for.

 

Kia works with your existing Service Management solutions,

supporting your employees or customers via their familiar Teams or

Slack chat channels, or even your Self Service Portal. 

 

All without any interaction from your valuable support staff. 

Kia provides Virtual Agent is the analyst you've been looking for to work with your existing Service Management solutions. Kia lets your employees or customers interact with your support from their familiar Teams or Slack chat channels without taking time from your analysts. Kia provides Virtual Agent is the analyst you've been looking for to work with your existing Service Management solutions. Kia lets your employees or customers interact with your support from their familiar Teams or Slack chat channels without taking time from your analysts. 

Features

Plays well with others

Kia currently integrates with ServiceNow, Cherwell, Jira and 4me IT Service Management tools. Kia even integrates with multiple tools in the same instance, integrating with all the systems it needs to, to provide a seamless experience for your employees or customers

Demonstration of natural language processing in Virtual Agent

Natural language processing

No need for 'Chatbot'-style pre-programmed trigger phrases. Kia recognises and learns natural language

AI Learning

Kia is always learning from the constantly evolving topics of conversation it engages in. 

Virtual Agent Chat - Machine Learning

Omni Channel

Connect to where your employees and customers already are. Kia can be embedded into your portal and is natively available through Teams and Slack. Ensuring 24x7 support wherever it may be needed. 

Multi Language

Kia supports multiple languages, currently including: English, French, German, Italian, Japanese, Portuguese and many more. 

Multi language virtual agent. German, Spanish, English.
Virtual Agent Dashboard KPI Metrics

Reporting and Dashboards

The powerful reporting options allow you to be in control of  how Kia is performing for you. 

Dozens of Instant Topics

Built by Service Management experts, Kia includes dozens of topics from querying payroll, knowledge search, requesting status updates, service status information and even adding individuals to an outage, all while fully integrated into your Service Management toolsets.

Benefits

User Experience

Provide better self-service. Help customers and employees get what they need quickly with always-on, omni-channel experiences.

Empower Service Owners

Enable service owners to deliver and refine AI capabilities fast–without data science expertise.

Return on Investment

Every chat managed by Kia is the most cost effective way of interacting with employee's or customers across the widest range of subjects. 

Leverage Existing Toolsets

Existing tools such as Teams and Slack provide the user experience with no need to deploy a new application-specific Virtual Agent.

Service Desk Experience

Deflect tickets, reduce call volumes, and automate common requests to deliver great service experiences.

24x7 Support

Available 24x7x365 Kia can provide answers to employee's and customers, now your Service Teams are never closed. 

Keen to know more?

Contact us using the details below, or just book yourself in for a demo with

one of our experts. 

+44 (0)208 0503165   |   www.cihs.co.uk   |   info@cihs.co.uk   |  Legal   |  FAQs

Lilyshaw, The Green, Ewhurst, Cranleigh, Surrey, GU6 7RT Company Registration: 06313002