Enterprises have grown at an exponential scale. Multiple business units operate within an enterprise. It is these business units that an end user belongs to. An abundance of resources are deployed by enterprises to transform end-user (employee and customer) experience, while improving productivity and fostering innovation. In an effort to further bolster end-user experience and uphold innovation, enterprises offer multiple channels of communication like social media, websites, call support, forums, etc. However the perpetual challenge is to ensure consistent, personalized, and immediate digital experience across all channels.


Focusing on these enterprise business problems, HCL designed it’s cognitive virtual assistant DRYiCE Lucy (Lucy). It mimics human interactions, learns, and adapts to user needs through smart conversations by leveraging enterprise grade Natural Language Processing (NLP) and Machine Learning (ML). Users can leverage Lucy to procure relevant information spread across a multitude of enterprise systems.


Lucy helps organizations move up the maturity curve and enhance user experience for both employees and customers. By deploying advanced NLP, Lucy reduces human error and increases productivity. It comes with out-of-box use case for various scenarios and can be easily extended to cover the “Cognitive Chatbot” needs of modern enterprises.

Free Analysis with CIHS

We understand that the subject of automation is a big area and can be daunting, as such we’ve put together a Free assessment offering which will allow us to establish where your best gains for automation will be based on a real world analysis of your current call volumes and call types.