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Service Management

Kia - The Virtual Agent

Kia provides Virtual Agent is the analyst you've been looking for to work with your existing Service Management solutions.



CMDB Pro for Cherwell gives you a consolidated point of entry for all your asset data regardless of whether it's coming from databases, text files or APIs. CMDB Pro allows you to monitor your incoming updates for unauthorised changes and take appropriate action before committing updates to your new baselines.


Out of Office Sync

Out of Office Sync makes it possible to seamlessly populate your staff's absence dates in Cherwell from their Automatic Replies configuration in Outlook.

Service Management

ITSM Best Practice Process Pack - Incident

ITSM Process Pack description

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Workflow Pro

Workflow Pro embeds your business processes within your ITSM toolset to guarantee consistency and quality.