Strategic direction? New Service management initiatives for IT or the Enterprise? Process design? “The Art of the Possible?”
This managed service from CIHS provides options for all of these in a fully flexible subscription model delivered through a fully auditable Self-Service portal, we practice what we preach!
Cherwell Service Management Installation
Install and configure Microsoft Active Directory integration, out-of-the-box security capabilities, teams, technicians, user permissions, email and event monitoring, and process scheduler.
Knowledge Management Process Review
Review the Incident Management and Request Fulfilment processes, configure service level agreement (SLA) targets, priority matrix, services, categories, subcategories, and automation processes.
Incident Management and Request Fulfilment Configuration
Self-Service Portal Configuration
Prepare your self-service portal for customer use by configuring with a custom logo/header, default dashboard, service desk hours of operation, and contact information. In addition, gain essential knowledge on how to add and remove classifications from the service catalogue.
Review the Problem Management functionality within Cherwell Service Management.
Problem Management Process Review
Dashboards and Report Review
Review OOTB technician dashboards and reports, and learn about Cherwell Video Learning Library classes that cover dashboard and report building.
More Automated Processes
Rapidly building/configuring no-code automations to relieve staff from manual, mundane, repetitive and eventually error-prone tasks, or complicated end-to-end enterprise processes.
Knowledge Management process, and configure knowledge base approvers
Microsoft SCCM, Cherwell Asset Management, or import a CSV file for up to two configuration items.
Train the Trainer / End-User Training
Transition from Test to Production Environment
Assist in the transition to the live production environment in preparation for Cherwell Service Management go-live.
Review the training agenda and end-user guides, and work with your training team to perform direct training in order to prepare end users.
Configuration Management Integration