All things Service Management

CIHS are specialists in IT Service and Enterprise Service Management. Combining best practice consultancy products, alongside technical toolset implementation, development, integration and training services, CIHS create innovative solutions to help companies focus on making the right decisions to achieve the right results. 

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ITSM Assessment

Get an expert analysis your current IT infrastructure with a clear, actionable strategy for short, medium and long-term improvements.

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CMDB Design

We streamline disparate data silos into an organised warehouse. You get a 360° view of your data and CIs, helping you make better decisions and reduce risk.

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System Integration

ITSM Consultancy

Straightforward advice on how to integrate software, data and processes to make the entire system reliable and productive.

Technology shouldn’t be a nuisance. We configure your current toolsets to make everything work together like clockwork, helping you get more done. 

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ISO 20000 Consultancy

ITSM Software

We don’t receive commission. You’ll get clear, unbiased advice on whether your current tools are allowing you to deliver services at peak efficiency.

If you’re not sure where you are with ISO 20K readiness, we can provide an objective survey to save unnecessary hassle and help you make the right decisions.

What a handful of our clients say...

Jan Shoesmith

Head of Service Management, ICT Services. Devon County Council

“CIHS have helped us re-implement our service desk call management system and helped us develop Self Service. They were very easy to work with, knowledgeable and worked with us as part of the project team. They helped us make the right decisions to get the right results. We had dedicated on-site support when we needed it and they have been very professional and friendly throughout the whole time we have engaged with them. By working together, we have gained a wealth of knowledge and more importantly, the IT teams now work in a more joined up way which has resulted in an improved IT service for our customers.”

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John Wright

ICO at Plymouth University 

“As a result of the work we’ve done and continue to do, we’re able to develop new services for students and staff. In the coming months, as we tackle the gaps identified by CIHS, we’ll be able to keep adding more value to the student experience.”

“CIHS were very approachable and friendly. The consultant quickly built trust with our teams, and enabled them to develop. They know their stuff technically as well, and command respect because of that. Even if CIHS had not been recommended to me, I would have chosen them anyway.”

Simon Sheldon

Director of Operations, Service Programs, Gleeds

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“We knew Chris [Hodder] well, and we knew that he knew our business well,” he stated. “It was just the obvious choice for us. He had also worked with the client in question, so he knew our situation from both sides of the fence. We could have looked elsewhere, but to be honest I think all roads would have led back to CIHS.

Paul Tomblin

Director, CJC Ltd

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